Frequently Asked Questions
Here you will find answers to frequently asked questions about orders, delivery, returns and payments.
Can I modify or cancel my order?
Contact us quickly at contact[@]coincaillerie.com. If the order has not yet been shipped, we will do our best to modify or cancel it.
I did not receive the confirmation email
Check your spam or junk mail folder. If needed, contact our customer service.
What is the preparation time for my order?
Orders are usually prepared within 1 to 7 business days.
What is the delivery time?
Delivery times vary depending on the chosen delivery method and destination. They are indicative only.
Do you ship internationally?
Yes, we deliver to many countries. Customs fees or taxes may apply outside the European Union.
How can I track my order?
After shipment, you will receive an email containing a tracking number.
My package is marked as delivered, but I haven't received it.
Check with your neighbors, your mailbox, your collection point or the carrier before contacting us.
What is the delivery time?
Delivery times vary depending on the chosen delivery method and destination. They are indicative only.
Can I return a product?
Yes, you have 14 days after receipt to exercise your right of withdrawal.
Who pays the return shipping costs?
Return shipping costs are the responsibility of the customer unless the product is defective or the error is ours.
What is the delivery time?
Orders are prepared within 1 to 7 business days, then shipped according to the chosen delivery method.
Is the payment secure?
Yes, payment is secure via the solutions offered in the store.