Delivery
Shipping your package
Packages are typically created and shipped within one day. 7 days after receipt of payment. They are shipped via La Poste, Mondial Relay, Relais Colis, Colis Privé, Delivengo or Chronopost with a tracking number and delivered with or without signature (depending on the buyer's choice). Whatever delivery method you choose, we will send you a link to track your package online.
Shipping costs include preparation and handling charges. packaging as well as shipping costs. Your package is shipped &àgrave; at your own risk, but particular attention is paid to fragile objects.
The box dimensions are appropriate and your items are properly protected.
Theshipping terms
Rates are calculated ;s depending on the dimensions and weight of the package and the country of destination.
They start at from 4.59€ for delivery to a relay point and 5.59€ for shipping by colissimo to France.
They start at from 4.59€ for delivery to a relay point and 9.99€ for international shipping by colissimo.
Shipments are generally made within 24 hours to 24 hours. 48 hours after your order has been prepared by our service.
Delivery will be made by La Poste, or by a carrier best suited to your needs. delivery of your order.
During promotional or holiday periods, the coincaillerie.fr site may face ; a very large number of requests, which may extend order preparation times.
Delivery is made by direct delivery of the product to the announced recipient. or, in case of absence, to another person authorized by the customer. Any delays do not give the right to payment. the buyer to claim damages.
Please note that all orders are shipped from France.
In addition, for deliveries outside mainland France, the customer undertakes to pay pay all taxes due to you importation of products, customs duty, value added tax, and any other taxes due under the laws of the country in which the order is received
For reasons of availability, an order may be delivered in several installments to the customer (partial shipment). The customer then only pays for one delivery. If the customer wants 2 delivery locations, he places 2 orders, with the associated delivery costs. For an order containing pre-order items, it will be fully shipped as soon as all items are available.
Deadline d'routing
LesDeadlines indicatedare givens by the carrier and are "at the best indicative deadline given". in working days".
Deadlines are for a support from Monday to Friday and for delivery from Monday to Saturday, depending on the opening days of the Relay Points, and except public holidays. For any deposit made on Saturday, the deadlines are for pick-up at any time. from the following Monday.
For any additional information, you can consult the websites of the different carriers offered.
Satisfied or refunded
The essential characteristics of the articles are always presented on coincaillerie.fr in each of the item sheets. The Customer is fully informed; that the images, photos and colors of the items offered for sale may, however, not correspond to the actual colors under the effect of the Internet browser of the screen used.
The Customer, if not satisfied, has the option of resolving the matter. a period of 14 days to date. from the date of shipment to return it and obtain a refund of the amounts already paid. paid. This period includes the legal withdrawal period of seven days provided for in articles L121-20 et seq. of the Consumer Code.
The legal right of withdrawal and the 'satisfied or refunded' guarantee are guaranteed. " This does not apply to items made to specific customer requirements or to items that are clearly personalized. As well as underwear and adult objects.
In order to make a return request, we invite you to contact us. send us an email at Retour@coincaillerie.fr.
Item will need to be returned in advance. &àgrave; In new condition, in its original packaging and accompanied by a return voucher, the address indicated on this return slip. Items returned incomplete, damaged, worn or soiled will not be taken back.
The item returned will be shipped to you. will be refunded to the customer within a maximum period of 14 days. from its receipt by CoinCaillerie
It is the customer's responsibility to keep all proof of return, at the earliest possible date. know a return by registered parcel; or by any other means giving a certain date to the date; its sending. Reimbursement will be made by crediting the amount due. refund to the customer's bank account debited; during the transaction, or by a credit note (excluding shipping costs).
For people living outside mainland France, return orders must be sent ;es by tracked mail the following address: Hermes Depot - La CoinCaillerie, 108 chemin Sainte Hélène, 06560 Valbonne France
In the event of exercising the right of withdrawal, CoinCaillerie is required to reimburse the amounts paid by the client, free of charge, to the customer. except for return shipping costs. The return costs as well as the risks linked to the return of the product are in all cases your responsibility. the customer's responsibility. However, the hardware store will not re-invoice transport costs in the event of an exchange.